Job Details

Customer Service Representative
Location: All Falco locations as applicable
Department: Sales
Posted Date: Apr 17, 2023
Description: Technical sales professional responsible for interacting with customers on a daily basis by receiving and rescheduling orders, expediting confirmations and solving problems. The successful candidate has good interpersonal skills, enjoys working as part of an international team, and has a strong desire to meet customer’s requirements. Dimension: The customer service person will be assigned on an individual account basis by their supervisor and will not have anyone reporting to him/her. Customer service person acts as primary contact with customers and internal departments to facilitate fulfilling customer requirements and resolutions of problems. Customer service person addresses and resolves situations such as customer shortages, customer expedites, unexpected production reschedules and delayed confirmations. The interaction between the Customer Service person and the customer will be mainly through phone conversations, email and web based planning systems since this position will not require travel.
Responsibilities: Receive customer orders and process them on Falco system (ERP) and maintain the system to reflect any customer need or change. Manage customer web-based system to retrieve forecast information and confirm back based on confirmation from Planning. Communicate to the customer any change or reschedule on the deliveries. Escalate issues with the customer in a timely manner to the appropriate person within the company. Requirements: Bachelor degree English 100% Excellent organizational skills Experience in managing logistic inventories Understanding of global distribution networks Proficient with MS Office products – Advanced level skill in Excel and Outlook Superior interpersonal, communication and negotiation skills. Demonstrated ability to work independently with little or no supervision
Contact Information: Please send resume to vianeyf@falcomex.com. Please make sure your email and phone number is on your CV so that we can contact you. We will not keep a copy of your email.

Customer Service Representative