Customer Quality Complaint - Guide
QUALITY COMPLAINT FORM:
Form that is submitted to Falco to
register a quality complaint. Your data input is inserted in
our corrective action database.
If you have encountered any problem with
Falco’s parts we urge you to communicate this to us as soon as
possible so that we can initiate a containment action and resolve
the problem. In order for us to be effective and respond rapidly to
your request please complete the form.
- IDENTIFICATION OF PARTS » view sample Label
Falco assures above industry standard
traceability of it parts. We are able to trace parts in several
- DATE CODE of manufacture on parts (label on the
part) – This is the corresponding week that that Falco
made the parts.
The format is YYWW; were YY = year
and WW = week.
- Customer Revision Level – This is located on the part
label after the Customer Part Number. It is also on the
carton label attached to the box in which the parts were
- Falco Revision Level (IML) – Falco’s revision
level is found on the box label.
- Box Number – Unique serial number assigned to
every box by each plant. This is the best way to trace since
it identifies the specific lot of parts in question.
- IDENTIFICATION OF THE PROBLEM
In order for us to clearly understand the
problem we request that you supply us with your readings,
observations, and REDLINE your print to reference which
parameter we are non-compliant against. Please include all this
data with the sample of non-conforming parts you are sending
Falco maintains strict control over
customer supplied prints. We will begin our analysis by first
comparing our working print against the print you have forwarded
with the returned samples.
All quality issues are to be addressed to the
Quality Control Manager - Mr. Tony Vallado in Merida, Yucatan,
Mexico. He can be contacted at email@example.com. By using this e-mail address more than one
person will receive your correspondence thus insuring receipt if
Tony is temporarily unavailable.
All sample defective material is to be
shipped via FEDEX or DHL to:
ATTN: TONY VALLADO
FALCO ELECTRONICS MEXICO
MERIDA, YUCATAN, MEXICO 97392
CITY / YUCATAN = STATE / MEXICO = COUNTRY / 97392 = ZIP
Local PH: +52 (999) 930-0270 / Local FAX +52 (999) 930-0293
USA Ph: 305-662-7276 / USA
(52 = Mexico country code /
999 = Merida city code).
Falco will issue an RMA and provide
disposition of the parts and routing information. If you need
packaging material to insure that parts will not be damaged we will
be happy to supply you what is required. Please try to send the
parts back in their original packing. PLEASE DO NOT SHIP PARTS UNTIL YOU HAVE RECEIVED AN RMA
Form: mccl.asp, 4/13/2000, Rev: B1